ALICE > 常见问题 > Return issues
Return issues

Q: How do I return or exchange the goods?

A: You can return or exchange any non-full gold or customized merchandise purchased on the official website of ALICE Alice Jewelry within 30 days from the date of purchase. If you need to return or exchange the goods, please contact ALICE Alice Jewelry Customer Service. All returns and exchanges must include the original sales receipt, and return and exchange in the original packaging. All returned goods are subject to quality assurance testing before they can be accepted. Any products that are worn, damaged or changed will not be returned.

Q: Can the goods purchased online be returned or exchanged in the store?

A: Sorry, the official website of ALICE Alice Jewelry does not provide return and exchange services for products purchased online and offline stores. Products purchased online are only applicable to the online return and exchange rules.

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